Problem Clauses

Welcome to Clipandcraf. Below are answers to common questions about our products, orders, payments, delivery and returns.

1. What products do you sell?

We offer a range of sewing tools and accessories for everyday sewing, fabric work and home crafting projects. Please review the individual product descriptions for details of the items and package contents.

2. Which payment methods do you accept?

Depending on availability at checkout, we accept:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Other supported electronic wallet payment methods displayed at checkout

Available payment methods are shown during checkout. Please follow the instructions provided to complete your payment.

3. How long does order processing take?

Orders are normally processed within 1–3 working days after payment confirmation. Processing may take longer if order information requires clarification or a transaction needs additional review.

4. How long does delivery take?

Delivery to eligible European destinations generally takes 5–9 working days after dispatch.

We use established delivery services, including DHL, FedEx and UPS Priority, depending on the destination and service availability. Delivery times are estimates and may be affected by carrier operations or local delivery conditions.

5. Will I receive tracking updates?

Yes. We send tracking emails to the email address provided at checkout at relevant stages, which may include:

• Order dispatch
• Arrival at a logistics facility
• Local delivery progress

Please check your inbox and spam folder for these messages. You can use the tracking details provided to follow your parcel.

6. What happens if my order is delayed?

If your order has not arrived within the expected delivery period, please email secops@clipandcraft.com with your order number.

We will contact the relevant carrier to investigate the shipment. Depending on the investigation and the circumstances, we will determine whether a refund or replacement is appropriate.

7. Can I return an item if I change my mind?

Consumers generally have a statutory 14-day right of withdrawal for online purchases in the European Union, starting from the day they or a nominated person, other than the carrier, receive the goods. Certain statutory exceptions may apply.

To exercise this right, email secops@clipandcraft.com within the withdrawal period and clearly identify your order and decision to withdraw.

After notifying us, you must return the goods within 14 days, unless otherwise agreed or applicable law provides otherwise. Return postage is generally the customer’s responsibility where permitted by law and where this responsibility was disclosed before purchase.

Eligible refunds will be handled within the statutory time limits.

8. What should I do if an item arrives damaged or faulty?

Please email secops@clipandcraft.com with your order number, a brief description of the issue and clear photographs showing the damage or fault.

We will review the evidence and determine the appropriate remedy under applicable law. Where photographs are sufficient to assess the issue, we may arrange a refund or replacement without requiring the damaged item to be returned.

This procedure does not affect your statutory rights concerning faulty or non-conforming goods.

9. How are refunds processed?

Approved refunds are generally issued to the original payment method unless another method is agreed or required by law.

Refund timing depends on the type of claim and the applicable statutory requirements. The time taken for the funds to appear in your account may also depend on your payment provider or financial institution.

10. How can I contact customer service?

For questions about products, orders, payments, delivery or returns, please contact us using the details below.

Brand: Clipandcraf
Company: Stoffe Brünink & Hemmers GmbH
Company Registration Number: HRB 130185-DE117044420
Address: Thüringer Str. 1, 48529 Nordhorn, Germany
Email: secops@clipandcraft.com
Telephone: +49 592130838812
Website: www.clipandcraft.com

Please include your order number when contacting us about an existing purchase. We aim to respond to enquiries within 24 hours.