Payment Security Policy

1. Payment Processing

Clipandcraf operates this online shop from Germany and accepts payments for orders placed through www.clipandcraft.com.

Payments are processed by Stripe, an independent payment service provider. Stripe provides payment processing services and is not a business partner of Clipandcraf.

Our Stripe account information and website business details are maintained consistently with our registered business information. The billing descriptor displayed on your payment statement is:

Stoffe Brünink & Hemmers GmbH

Please check this descriptor when reviewing a transaction relating to an order placed on our website.

2. Accepted Payment Methods

Depending on availability at checkout, customers may pay using the following methods:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Other supported electronic wallet payment methods displayed at checkout

The payment methods available for a particular order will be shown during checkout. Customers can select an available method and follow the instructions provided to complete the payment.

Customers do not need to register for or sign in to a separate Stripe account to pay for an order using an available card payment method. Certain electronic wallet services may require customers to authenticate through their respective providers.

3. Payment Processing and Transaction Monitoring

Payment information is processed through Stripe in accordance with the payment method selected and the applicable processing requirements.

Stripe carries out ongoing risk assessments and monitors transactions for unusual activity through its payment processing and applicable fraud detection procedures. Depending on the circumstances, a transaction may be subject to additional verification, declined or held for review.

We may review order and payment information where reasonably necessary to verify a transaction, address irregularities or comply with applicable legal obligations. Orders may be subject to further checks where payment confirmation or transaction details require clarification.

A payment authorisation does not necessarily mean that an order has been finally completed. Order status is determined by the relevant payment confirmation and our order processing procedures.

4. Protection of Payment Information

Payment processing is handled through Stripe’s payment services. Payment information is processed in accordance with the applicable arrangements and requirements governing those services.

We handle customer information in accordance with applicable German and European data protection legislation, including the General Data Protection Regulation (GDPR).

Information relating to an order and its payment may be used where necessary to process the order, confirm payment, respond to payment enquiries, maintain relevant business records and comply with legal obligations.

Customers should enter accurate payment details and use a payment method they are authorised to use. We may request clarification or additional information where reasonably necessary to resolve a payment-related issue or meet applicable legal requirements.

5. Personal Data and Cookie Preferences

Our processing of personal data relating to orders and payments is explained in our Privacy Policy, available on www.clipandcraft.com.

Our website also provides a cookie consent banner so that customers can manage their preferences.

Non-essential cookies are used only after the customer clicks the “Accept” button on our cookie banner to provide consent. Where consent is required, such cookies will not be activated before consent is given.

Strictly necessary cookies may be used where permitted by applicable law to support functions requested by the customer, including relevant checkout and session functions.

Where Stripe or other service providers process personal data in connection with payment services, the processing is subject to the applicable legal requirements and the relevant privacy information.

6. Customer Responsibilities

Customers are responsible for entering accurate payment information and checking the order details before submitting a payment.

Where a payment is declined, remains pending or requires additional verification, customers should follow the instructions displayed at checkout or provided by the relevant payment service.

If you identify a transaction that you do not recognise in connection with an order placed on our website, please contact us promptly and provide the relevant order reference and transaction details where available. Do not send your full card number, card security code or account passwords by email.

We reserve the right to review transactions and take appropriate action where there are reasonable grounds to suspect unauthorised use, inaccurate payment information or irregular transaction activity, subject to applicable law and the circumstances of the transaction.

7. Contact for Payment Enquiries

For questions concerning a payment made through www.clipandcraft.com, please contact us using the details below.

Company: Stoffe Brünink & Hemmers GmbH
Brand: Clipandcraf
Company Registration Number: HRB 130185-DE117044420
Registered Address: Thüringer Str. 1, 48529 Nordhorn, Germany
Telephone: +49 592130838812
Email: secops@clipandcraft.com
Website: https://www.clipandcraft.com

We aim to respond to payment-related enquiries within 24–48 hours, subject to the nature of the enquiry and the information required to review it.

Please include your order reference and a brief description of the issue to help us identify the relevant transaction. For your privacy, do not include complete payment card details or other confidential authentication information in your message.